If you need to return it for any other reason within the warranty period, please send us an email to [email protected] before you send the actual product back to us.
If the return is not related to a product fault it is required that the product is returned in unused, unopened condition for a full refund.
Once we receive your mail, our helpful support staff will give you a RGN 'Returned Goods Number', which needs to be included on the outside of your return package to help us track your case.
Ashby By Partney
Please do not send any product returns to our registered address at 20-22 Wenlock Road in London. This address is not monitored for product returns and we will not be able to assist you with product returns mailed here.