Timesulin Support

Support Center

Common Questions

  • 'Smart pens’ haven't worked before

    We hear you. And we’ve been where you are too! Our CEO John Sjölund has tried every possible solution to this ...

    Aug 16, 2013 12:01PM CEST
  • How do I return my Timesulin Cap?

    If you need to return it for any other reason within the warranty period, please send us an email to support@t...

    Nov 04, 2016 01:50PM CET
  • Replacing the battery

    The Timesulin cap comes with a built-in battery, which is non-replaceable. Lifespan of a Timesulin is 12 month...

    Aug 13, 2014 05:42PM CEST
  • When will you support my pen?

    Here is a list of the pens - and corresponding insulins - that we currently manufacture Timesulin smart caps f...

    Aug 16, 2013 12:01PM CEST
  • Does Timesulin support my pen?

    Dear Thank you for contacting the Timesulin team, currently the Timesulin caps do not ft any of the pens you ...

    Aug 16, 2013 12:01PM CEST
  • Tell me about your insulin pen

    Timesulin is not an insulin pen. We’re just offering a replacement cap that works with your existing insulin p...

    Aug 16, 2013 12:01PM CEST
  • My current routine works for me

    That’s the beauty of Timesulin. There are no habits to change and no intricate programming to set up. The Time...

    Aug 16, 2013 12:01PM CEST
  • Which charities do you support?

    At the end of 2012 the Timesulin team made a sizable donation to the charity Life for a Child. Created by the...

    Aug 16, 2013 12:01PM CEST
  • Why no memory function?

    Adding memory to a Timesulin smart cap is definitely a good idea. But what we aimed for when we created Timesu...

    Aug 16, 2013 12:01PM CEST
  • Do the big pharma companies like you?

    We are constantly talking with people from Novo Nordisk, Eli Lily and Sanofi Aventis - and other - big brands ...

    Aug 16, 2013 12:01PM CEST

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