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Sonia Feb 08, 2018 05:25AM CET

I purchased the Timesulin around 6 months ago and it stopped working last week. I contacted the place of purchase and they advised that I need to contact the manufacturer for a replacement.
I am in Australia and purchased it from diabetes Australia website.
Should they be replacing the item for me or should you be replacing it?
I eagerly await your reply.
Many thanks

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Claire Williams Feb 12, 2018 10:23PM CET Timesulin Support Timesulin
Dear Sonia

My apologies for the delay replying as I was out of the office.

We are very sorry to hear that your Timesulin cap has stopped working.

Please can you let me know your full name, address, telephone number and the Timesulin model you are using and we will send you a replacement cap.

Thank you very much
Kindest regards

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