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Pen keeps saying 00:00

Amanda Fiorentino Dec 20, 2018 04:21PM CET

Hi I am a new user and not done my first pen of treasons, twice now the pen has said 00:00 when I have gone to inject. Both times I have made sure that it was counting when I put the cap back on. Any tips?

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Claire Williams Dec 22, 2018 06:40PM CET Timesulin Support Timesulin
Dear Amanda

We are very sorry to hear this.

Usually if a pen suddenly stops working it is due to insulin leaking inside the Timesulin unit.

Is it possible that the needle has not been removed after an injection? This will lead to insulin leaking inside the Timesulin unit and harm the electronics.

It is very important that the needle is always removed after each injection.

Please can you let me know where you ordered your cap from as I cannot find your order on our records.

Thank you very much
Kindest regards

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