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Support Center
Common Questions
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Replacing the battery
The Timesulin cap comes with a built-in battery, which is non-replaceable. Approximately one month prior to th...
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Tell me about your insulin pen
Timesulin is not an insulin pen. We’re just offering a replacement cap that works with your existing insulin p...
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My current routine works for me
That’s the beauty of Timesulin. There are no habits to change and no intricate programming to set up. The Time...
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Which charities do you support?
We pledge to give away a portion of all sales proceeds to local leading diabetes research organizations. To f...
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'Smart pens’ haven't worked before
We hear you. And we’ve been where you are too! Our CEO John Sjölund has tried every possible solution to this ...
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Why no memory function?
Adding memory to a Timesulin 'smart cap' is definitely a good idea. But what we aimed for when we started desi...
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Do the big pharma companies like you?
We are constantly talking with people from Novo Nordisk, Eli Lily and Sanofi Aventis - and other - big brands ...
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Why do I have to pay VAT for diabetes products?
In some countries, diabetics are not required to pay VAT when they purchase glucose meters or other devices fo...
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When will you support my pen?
Here is a list of the pens we support: http://support.timesulin.com/customer/portal/articles/333305-which-pen...
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Why does the battery only last for one year?
After about a year or so of use, the plastic on your cap will begin to show signs of wear. You will notice thi...