Common Questions

Some common questions that are asked

Timesulin and the FRIO wallet
We recommend that a waterproof liner is used with a FRIO wallet to protect the Timesulin cap from moisture.
Tue, 7 Apr, 2020 at 7:01 PM
Does Timesulin support my pen?
The Timesulin caps fit the disposable insulin pens you can find the current models here.
Tue, 7 Apr, 2020 at 7:04 PM
Why does the battery only last for one year?
There are a number of reasons for not including a rechargeable battery inside your Timesulin unit.   1) Safety. After a year of clicking the plastic cap on ...
Tue, 7 Apr, 2020 at 7:04 PM
How bulky are the smart caps?
We designed Timesulin smart caps to accommodate the pen with its needle off or on - even an 8mm needle with its protective needle cap in place - and we have...
Tue, 7 Apr, 2020 at 7:07 PM
I have a problem completing the order
Our website is mostly in great working order. If you, however, are having issues checking out, here are some tips that may help you: Ensure the 'vouch...
Tue, 7 Apr, 2020 at 7:08 PM
How do I return my Timesulin Cap?
If you need to return it for any other reason within the warranty period, please send us an email to before you send the actual produc...
Tue, 7 Apr, 2020 at 7:09 PM
Why don't you ship to my country?
The Timesulin team is working hard to ensure our handy replacement cap is available in all countries around the globe, making life for all people living wit...
Tue, 7 Apr, 2020 at 7:20 PM
Why no memory function?
Adding memory to a Timesulin smart cap is definitely a good idea. But what we aimed for when we created Timesulin was a simple product that would make life ...
Tue, 7 Apr, 2020 at 7:14 PM
Do the big pharma companies like you?
We are constantly talking with people from Novo Nordisk, Eli Lily and Sanofi Aventis - and other - big brands within the diabetes industry and the feedback ...
Tue, 7 Apr, 2020 at 7:15 PM
Tell me about your insulin pen
Timesulin is not an insulin pen. We’re just offering a replacement cap that works with your existing insulin pen to help you know for certain when you last ...
Tue, 7 Apr, 2020 at 7:16 PM